Indiatimes Shopping Review - Worst place to shop online
Today i will give you a review of my
personal experience with Indiatimes shopping. To say the least, it has been a
horrendous experience. To know the details, read further.
I ordered a pair of Nike shoes on 23th Jan
through my credit card. I shop a lot online, However, this was my first
shopping experience with Indiatimes shopping. Ebay, Myntra, Bestylish,
Pepperfry, Tradus are few of my preferred online stores and to be honest my
experience with them has always been good. Trusting the Times brand, I placed
the order with estimated delivery date of 2nd Feb.
I regularly checked the order details to
see if they had shipped as most of the stores I order from, ship within a
couple of days even if they mention 5-7 days. However, Indiatimes had still not
shipped. On 31st Jan, I contacted Indiatimes shopping customer care
on chat(which was equally pathetic). The chat support agent assured that the
product will be shipped by 1st Jan, and I will get the product
within 2 days.
I checked again on 2nd Feb, but
it was still not shipped. I decided to wait and see exactly how bad their
service can be. On 6th Feb I received a call from them informing
that the order has been cancelled as the product was out of stock. I had never
experienced this kind of 3rd Grade service and that too from a Times
Group company.
Online shopping has become a rage in India
and is growing really fast. The scope of price differentiation is really less,
so online stores create a space for themselves on the basis of their service.
My experience with Indiatimes shopping was
not just one example of really bad customer experience. The same thing happened
with a good friend.
As a customer, I love to get a good product
at reasonable price, however good customer service is more important for me,
and I most certainly appreciate honesty.
Indiatimes shopping took my order and my
money upfront even though the product was out of stock. They kept me waiting
for 15 days for the product and then cancelled it.
So if you are one of those people who don’t
mind paying a little extra for better service, try avoiding indiatimes shopping
if you can.